Terms and Conditions

Regular AMSA Terms and conditions for Camps and Clubs:

Please always EMAIL [email protected] at your earliest convenience to notify us of any changes so that we are able to act on these as best we can. Please do NOT use the Emergency camp phones to communicate changes to your order. The Camps Managers will direct you to here should you have any questions.

• CAMP AMSA BOOKING TRANSFERS – more than 24 hours-notice 

If for any reason a session booked in advance for a particular day is no longer convenient or the booking has been made in error then our Administration Team can transfer the session within the same camp period for an equivalent session. Alternatively, you can receive a credit which will be held on your account and has no expiry date, this can be used towards any AMSA provisions, or a refund minus our £2.50 transaction fee.

Requests to transfer/credit or refund sessions for reasons other than sudden illness or injury must be received more than 24 hours before the session start time, otherwise they will not be considered and the value of the session will be lost.  

• CAMP AMSA BOOKING TRANSFERS – less than 24 hours-notice

Transfers requested within the 24-hour notice period of the session start time can only be considered in the event of the booked child developing a sudden illness or injury. It is at the discretion of the Administration Team at the time. Please notify us immediately by EMAIL at [email protected] and you will be given the option to transfer your booking to a different day within the same sports camp service period if possible.

• CAMP AMSA CREDITS/REFUNDS – more than 24-hours notice

Notification of cancellation of a Camp AMSA booking must be received at least 24-hours prior to the booking start time. Customers who cancel their booking before the 24-hours notice period will have the following options;

• Receive a refund onto the card used for original payment with a deduction of £2.50transaction fee. If the booking payment is made using Childcare vouchers, these will be held as a ‘virtual credit’ and a note made on your Active account. When you book next you can deduct the value of the credit from your new total. NB; Childcare Vouchers are non-refundable.

• CAMP AMSA CREDITS/REFUNDS – less than 24-hours notice

No credits or refunds will be issued for bookings which have been cancelled within the required 24-hours notice period of the booking start time for any reason. The booking will become void and the value will be lost.

AMSA CLUB LATE BOOKING – within 2 weeks

Late bookings made within the first two weeks of term will be charged at the full amount.

AMSA CLUB LATE BOOKING – after 2 weeks

Children starting late due to gaining a place through a waiting list or joining mid- term beyond the second week will have the fees adjusted pro rata, according to sessions missed. Contact us to request booking and a coupon code will be issued, which when applied at checkout will adjust the amount payable. If the child is being transferred from a waiting list then the AMSA admin can convert the registration from waitlist to full, edit the amount payable and will then email a request for payment online via “My Account”.

AMSA CLUB TRANSFERS

Transferring from one club to another can be requested and carried out by AMSA admin at any point (subject to availability). Any difference in fees which result in a credit can either be refunded (subject to the £2.50 refund fee). If there is a deficit as a result then a request for payment of the balance will be made via email and can be settled at “My Account”.

AMSA CLUB CANCELLATION

Please notify us immediately if your child decides to leave a club. Any credits/refunds will be calculated from the date of notification and will NOT be backdated. You will have two options:

• Transfer the booking to a different club (subject to availability) receiving a refund (£2.50 fee applies) if a balance is created in your favour or paying the balance if a debit is created.
• Receive a credit on their Active account for use on future bookings with no expiration
• Receive a refund of any remaining fees onto the card used for payment with a deduction of £2.50 administration fee.

AMSA CLUB AD HOC ABSENCE 

Sessions missed due to occasional absence, illness or injury lasting 1 to 2 weeks cannot be refunded or carried over.

AMSA CLUB SICKNESS OR INJURY

Terms of credit/refund entitlement – If a long-term sickness or injury predicted to exceed 2 weeks prevents the booking being fulfilled partly or fully, please notify us immediately. Only sessions that have not yet taken place can be credited or refunded. AMSA will calculate the value of the sessions following notification that will be missed the remaining value can be credited to the Active account with no expiration or refunded subject to the £2.50 fee or the full amount.

Timing of credit/refund issued – In cases of severe injury where it is known that a child will not be able to return for the rest of the term then the credit/refund can be issued immediately. In cases of mild to moderate injury where a child is likely to return within the term but it is unclear exactly when then the credit/refund will be issued retrospectively once it is known how many sessions have been missed. Refunds are subject to a £2.50 fee.

Place retention when credit/refund has been issued – In cases where a member receives a credit/refund for the rest of the term, the place is effectively cancelled and AMSA can offer it to another child (potentially on a waiting list). If the injured child unexpectedly recovers they would have to join the waiting list if the club was full or register again if there are places available in order to return to the club. If the parent does not take the credit/refund then the place will be held and the child can return at any point if they are able. However after the term has finished no retrospective refund can be made if the place was held open preventing other children from joining.

 AMSA CLUB – WET WEATHER

In the event of wet weather and the outdoor facilities being unplayable, the club will still go ahead as planned with an appropriate indoor activities being delivered based on the space available. We cannot refund sessions, whereby the weather hinders regular service.

AMSA SPORTS PROVISION – PARTICIPANT REMOVAL

It is our duty to ensure all of the children within our care along with the staff we employee remain safe and happy within the boundaries of all AM Sports Academy provisions. If we experience an incident involving individual(s) who is/are not creating a safe, inclusive and happy environment for all, we have the right to cancel a booking and remove the individual(s) with immediate effect. Where possible, we follow the steps outlined below:

1. Contact the parent/carer of the individual(s) verbally or via email to arrange a phone call or face to face meeting to discuss the incident.
2. Outline our stance on the matter and confirm our next steps. The options at this stage would be; no further action, a final warning or removed from the club indefinitely.
3. If we feel it is the right decision to remove the individual(s) this will be confirmed in the meeting as per our terms and conditions.
4. The parent/carers booking will be cancelled with immediate effect and any remaining sessions will be reimbursed.
5. The child will be removed from all AM Sports Academy and will immediately, no longer be able to attend any further sessions booked.

AMSA TROPHIES – BREAKAGE COSTS

Any trophies awarded to children by coaches as a recognition of good performance/behaviour at an AMSA club remain the property of AM Sports Academy and are given on a loan basis only. If a trophy is broken while it is in the possession of the winner a replacement fee of £10.00 will be requested as a BACS transfer to our nominated account from the parent/guardian.

Contact us – email [email protected]